Refund & Return Policy

1 Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days of delivery will not be accepted.

The return window starts from the date the order is marked as delivered by the courier.

2 Eligibility Conditions

To be eligible for a return or exchange, the item must meet all of the following conditions:

• Item is unused, unworn, and unwashed
• All original tags and packaging are intact
• Item is in its original condition with no signs of damage
• Request is made within 7 days of delivery
• Proof of purchase (order ID or receipt) is provided

3 Non-Returnable Items

The following items cannot be returned or exchanged:

• Cosmetics, beauty products, and skincare items (for hygiene reasons)
• Innerwear and undergarments
• Sale / discounted items (unless received damaged or defective)
• Items that have been used, washed, or altered
• Gift cards or vouchers

4 Damaged or Wrong Item

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order ID
• Clear photos of the item and packaging
• A brief description of the issue

In such cases, we will cover the return shipping and offer a free replacement or full refund — whichever you prefer.

5 How to Request a Return

To initiate a return or exchange, follow these steps:

1. 1 Contact us via our contact form or WhatsApp with your order ID and reason for return.
2. 2 Our team will review your request within 1–2 business days and confirm eligibility.
3. 3 Once approved, securely pack the item and send it to the address we provide. The customer is responsible for return shipping costs (unless the item was damaged or wrong).
4. 4 Once we receive and inspect the item, we will process your refund or exchange.

6 Refunds

Approved refunds will be processed within 5–7 business days after we receive the returned item.

Original shipping charges are non-refundable unless the return is due to our error.

7 Exchanges

We offer exchanges for size or colour on eligible items, subject to availability. If the requested variant is out of stock, we will issue a store credit or refund instead.

Each order is eligible for one exchange only.